TrackieX (Pvt) Ltd Privacy Policy

TrackieX (Pvt) Ltd. (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting (“Our Site”) you are accepting and consenting to the practices described in this policy.


We will collect and process the following personal information about you to help improve our products and customer services, and to communicate with you:

  • Information you give us.This is information about you that you give us by filling in forms on Our Site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use Our Site, subscribe to our service, search for a product, place an order on Our Site, enter a competition, promotion or survey, and when you report a problem with Our Site. The information you give us may include your name, address, e-mail address and phone number, billing address, shipping address, payment information (including credit card numbers) and NIC number and other information relevant to customer preference and/or offers.
  • Information we collect about you.With regard to each of your visits to Our Site we will automatically collect the following information:
    • technical information, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including products you viewed or searched for, length and frequency of visits to certain pages, and any phone number used to call our customer service number.
  • Information we receive from other sources.This is information we receive about you if you use any of the other websites we operate or the other services we provide, including other retailers who sell the TrackieX tracker to you directly and collect your personal information for that purpose. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
  • Activation information. To activate your SIM in the TrackieX Tracker or to use the Tracker through Our Site or WhatsApp, we collect certain information from you, including your name, address, NIC /Driving licence number and/or NIC/Driving licence scanned copy/photograph.
  • Tracker Information. When you use the TrackieX Tracker, we collect certain information from the Tracker, including IMEI number of the device, Device ID, IMSI code of the SIM-card in the tracker, software version information, status of the device (including battery status, sleep/awake state, speed etc.), timestamp of each communication to the server, and nearby cellular tower information.


We use information held about you in the following ways:

  • Information you give to us.We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations);
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to notify you about changes to our service;
    • to ensure that content from Our Site is presented in the most effective manner for you and for your computer.
  • Information we collect about you.We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
  • Activation Information. We will provide this information to our mobile service provider (Airtel) as proof of compliance with the requirements of the Telecommunication Regulatory Commission of Sri Lanka (TRC). Please note that every service provider has the legitimate right to contact you to confirm the information provided and every service provider or their representative should issue a SIM card to every applicant who has to submit personal details with proof. You can find more details about it here: However, once the submitted TrackieX will not keep any record of the Activation Information.

In addition we will maintain and submit, as required, this information, including the Serial Number of the GPS Tracker, NIC details, and address as per the regulations of the Ministry of Defence.

  • Tracker Information. This information will be collected and sent to our backend service by the TrackieX GPS Tracker in order to provide an accurate location and good service.


We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If TrackieX (Pvt) Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or where applicable, the End User Licence Agreement and other agreements; or to protect the rights, property, or safety of TrackieX (Pvt) Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at or by mail to the address provided below:

TrackieX (Pvt) Ltd
42, 3/4, Rudra Mawatha
Colombo 06
Sri Lanka.

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